How do I cancel my Jumbo subscription?

NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription! Please follow the appropriate steps to avoid any unwanted charges.
  1. Open the Jumbo app.
  2. Tap the blue Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts to cancel.

Need more specific steps?

Select your payment platform below

Apple/Google Pay (Stripe)

App Store (IAP)

Google Play Store (IAP)

If you don't know the platform you used to subscribe, you can check through the following steps:

  1. Open the Jumbo app
  2. Tap the Settings icon in the upper righthand corner
  3. Tap on Support & Feedback > Email Support
  4. Check if you are IAP or Stripe
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