Can I change my device and still access my 2FA codes?

If you activated 2-factor authentication on your account through Jumbo then we've included a way to reinstate your code generators for accounts should you change or lose your device.

Here is how this works: when you set up 2FA for your apps through Jumbo, the code-generators are connected to your iCloud Keychain (for iOS users) and Google drive (for Android users) to prevent you from getting entirely locked out. Here is how to re-instate these generators.

iOS:

  • On your iOS Settings app, log into the same iCloud account that you used to first setup 2FA
  • Download the Jumbo app
  • Complete the onboarding in Jumbo and open the Vault tab
  • Your 2FA code generators will be there in the Vault tab!

Android:

  • Download the Jumbo app
  • Complete the onboarding in Jumbo and open the Vault tab
  • You will see a prompt there asking you to connect Google Drive to access your 2FA codes!
  • Connect the same Google Drive account that you used when you first setup 2FA
  • You will see your code generators there in the Vault tab!
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