Issues with archiving posts

My posts don't seem to be archiving.

Archiving can take some time, especially if the files in question are large. Leave Jumbo running in the background of your device for a day to give it ample time to get the job done.

If Jumbo still hasn't archived your posts after a day, try these steps:

  1. Disconnect your account.
    • For iOS, tap Disconnect at the top.
    • For Android, tap the three vertical dots at the top > Disconnect.
  2. Reconnect your account.
  3. Leave Jumbo running in the background for a day.
NOTE: To optimize the app's ability to archive posts in the background, make sure to enable push notifications as they can help ensure the app runs correctly in the background.

Can I recover posts that I didn't mean to archive?

After you have archived posts, they are permanently deleted from the account and cannot be restored, with the exception of Instagram.

If you would like to backup your archives outside of Jumbo, we recommend you export them:

Steps for iOS

  1. Open the Jumbo app.
  2. Tap the Settings gear > Services.
  3. Select the service that you would like to enable backup for (e.g. Twitter).
  4. Tap Archive [X].
  5. Tap Choose Backup Location.
  6. Switch the toggles next to Dropbox and/or iCloud to ON.
  7. Tap Review.
  8. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap My Vault.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.