Can I change my device and still access my 2FA codes?

If you activated 2FA through Jumbo, then you can reinstate your code generators should you change or lose your device.

NOTE: These steps will only work if you are switching to another device on the same OS (e.g. iOS to iOS). If you anticipate switching platforms, we highly recommend you temporarily turn off 2FA, and then re-enable it on your new device.

When you set up 2FA through Jumbo, the code generators are connected to your iCloud Keychain (for iOS users) or Google drive (for Android users) to prevent you from being locked out.

Steps for iOS

  1. Open the Settings app.
  2. Log into the same iCloud account that you used to first setup 2FA.
  3. Download the Jumbo app.
  4. Complete the onboarding in Jumbo.
  5. Scroll down and tap My Vault.
  6. Your 2FA code generators should appear.

Steps for Android

  1. Download the Jumbo app.
  2. Complete the onboarding in Jumbo.
  3. Scroll down and tap the My Vault.
  4. You will see a prompt asking you to connect Google Drive to access your 2FA codes.
  5. Connect the same Google Drive account that you used when you first setup 2FA.
  6. Your 2FA code generators should appear.