Troubleshooting crashes

How do I handle crashes in Jumbo?

If you run into any crashes while using Jumbo, our recommendation is to first try these common troubleshooting steps:

  • Force close and reopen Jumbo.
  • If you have too many apps running in the background, close them.
  • Make sure you are on the latest version of Jumbo (update via App Store/Play Store).
  • Restart your device.

However, if these troubleshooting steps don’t fix the crashing issues, please follow the steps below for the OS you are using so we can help!

Steps for iOS

Email the Jumbo team your iOS Analytics Data:

  1. Navigate to your device's Settings > Privacy > Analytics & Improvements > Analytics Data.
  2. Scroll through this list to find Jumbo events. The list should be alphabetical.
  3. Tap one of these events; preferably the latest one.
  4. Tap the share icon at the top right.
  5. Email it to [email protected] with your name in the subject line.

Steps for Android

If you’re able to send a bug report before the app crashes, please follow these steps:

  1. Open the Jumbo app.
  2. Gently shake your device from side to side.
  3. Tap Yes.
  4. Fill out the prompt with your email address and a description of the issue.
NOTE: If you cannot send a bug report from the app, please reach out to us at [email protected].