Trouble connecting accounts to Jumbo

My account won't connect to Jumbo or scan properly.

If you're not able to connect your account to Jumbo:

  1. Hard-close (i.e. force quit) the Jumbo app.
  2. Wait 10 seconds.
  3. Reopen Jumbo, and try to connect your account again.

If your account is connected, but Jumbo is not completing its scan:

  1. Disconnect your account.
    • For iOS, tap Disconnect at the top.
    • For Android, tap the three vertical dots at the top > Disconnect.
  2. Hard-close the Jumbo app.
  3. Reopen Jumbo, and connect your account again.