Social Media Archival

Archiving can take some time, especially if the files in question are large. Leave Jumbo running in the background of your device for a day to give it ample time to get the job done.

If Jumbo still hasn't archived your posts after a day, try these steps:

1. Disconnect your account.
• For iOS, tap Disconnect at the top.
• For Android, tap the three vertical dots at the top > Disconnect.
2. Reconnect your account.
3. Leave Jumbo running in the background for a day.

NOTE: To optimize the app's ability to archive posts in the background, make sure to enable push notifications as they can help ensure the app runs correctly in the background.

After you have archived posts, they are permanently deleted from the account and cannot be restored, with the exception of Instagram. If you would like to backup your archives outside of Jumbo, we recommend you export them.

How do I restore my Instagram posts?

Everything that happens in Jumbo is locally stored on your device--our team intentionally built it this way to protect your privacy. This means if you delete Jumbo, all the information inside will be deleted as well. However, there are steps you can take to keep your archives safe in another location if you ever change devices.

Steps for iOS Open the Jumbo app. Tap the Settings gear in the upper righthand corner. Tap Services, and select the service that you would like to enable backup for. Tap Archive [X]. Choose Yes when asked if you would like to keep a copy of your archives. Switch the toggles next to Dropbox and/or iCloud from OFF to ON. Tap Review. Review your archive settings, and then tap Delete and Backup.

Steps for Android Open the Jumbo app. Tap the Vault icon. Tap the icon of the service with the posts you would like to export. Tap Export in the upper righthand corner.

In the archive settings, choose No, delete permanently when asked if you want to keep a copy of your posts.

Alternatively, on the list of backup locations, if you toggle Jumbo Vault off, this will automatically disable backup altogether.

If you enable the Archive Posts feature for Facebook, Jumbo will help you clean up old posts. At this time, Jumbo can delete the following types of content for you:

1. Posts you made on your wall with:
   • Photos
   • Text
   • Location (only if there is text added)
   • The first 10 comments (which aren’t visible in the Vault but are saved)
   • The number of likes
2. Your posts on other people's walls
3. Your posts in FB groups and event pages

Jumbo will not be able to delete the following:

1. Your comments and likes on other people’s posts
2. Posts from business pages that you manage
3. Posts shared across multiple platforms (e.g. Instagram posts shared to Facebook)
4. 3D photos
5. Other people's posts that you share

If you enable the Archive Tweets feature for Twitter, Jumbo will help you clean up old tweets. At this time, Jumbo can delete the following types of content for you:

1. Tweets (including those with images)
2. Retweets
3. Replies to other people's tweets

Jumbo will not be able to delete the following:

1. Twitter likes

Twitter's API only allows your most recent 3,200 Tweets to be accessible at any given time. After deleting the first batch, Jumbo must wait for Twitter to repopulate your profile with your older Tweets, which can take some time.

Try these steps to see the oldest tweets you can delete:

1. Log into Twitter.
2. Scroll to the bottom of your profile.
3. Check the date of your oldest visible Tweet.