Social Media Archival

Our team has streamlined the process of curating your social media accounts, making it easier than ever. But we've made sure to go over the most frequent questions that can pop up when it comes to archiving.

Archiving can take some time, especially if the files in question are large. Leave Jumbo running in the background of your device for a day to give it ample time to get the job done.

If Jumbo still hasn't archived your posts after a day, try these steps:

  1. Disconnect your account.
    • For iOS, tap Disconnect at the top.
    • For Android, tap the three vertical dots at the top > Disconnect.
  2. Reconnect your account.
  3. Leave Jumbo running in the background for a day.
NOTE: To optimize the app's ability to archive posts in the background, make sure to enable push notifications as they can help ensure the app runs correctly in the background.

After you have archived posts, they are permanently deleted from the account and cannot be restored, with the exception of Instagram. If you would like to backup your archives outside of Jumbo, we recommend you export them.

While you cannot restore any archived Twitter posts, there is a method to restore Instagram posts deleted in the past 30 days:

  1. Open the Instagram app.
  2. Tap your profile icon in the bottom right to go to your profile.
  3. Tap the menu icon (three horizontal lines)in the top right, then tap the Settings gear.
  4. Tap Account, then tap Recently Deleted.
  5. At the top, tap the type of content you’d like to restore.
  6. Tap the photo, video, or story you’d like to restore.
  7. Tap the three dots in the top right, then tap Restore to Profile.

Everything that happens in Jumbo is locally stored on your device--our team intentionally built it this way to protect your privacy.

This means if you delete Jumbo, all the information inside will be deleted as well. However, there are steps you can take to keep your archives safe in another location if you ever change devices.

Steps for iOS

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Services, and select the service that you would like to enable backup for.
  4. Tap Archive [X].
  5. Choose Yes when asked if you would like to keep a copy of your archives.
  6. Switch the toggles next to Dropbox and/or iCloud to ON.
  7. Tap Review.
  8. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap the Vault icon.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.

When you are setting up the archival feature for you social media account, all you need to do is tap No, delete permanently when asked if you want to keep a copy of your posts.

If you enable the Archive Tweets feature for Twitter, Jumbo will help you clean up old tweets. At this time, Jumbo can delete the following types of content for you:

  • Tweets (including those with images)
  • Retweets
  • Replies to other people's tweets

Jumbo will not be able to delete the following:

  • Twitter likes

Twitter's API only allows your most recent 3,200 Tweets to be accessible at any given time.

After deleting the first batch, Jumbo must wait for Twitter to repopulate your profile with your older Tweets, which can take some time.

Try these steps to see the oldest tweets you can delete:

  1. Log into Twitter.
  2. Scroll to the bottom of your profile.
  3. Check the date of your oldest visible Tweet.

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