Family Protection

Jumbo Pro Family is a subscription plan that lets you share Jumbo with your loved ones!

The Family Plan is an economical way to share Jumbo with your family and friends!

As the account owner, you can invite up to 5 other people to use Jumbo Pro with you. Each person will have individual access to all the features of Jumbo Pro and nobody in your family plan can see each other's info.

All the invitee has to do is accept the email invitation from their device while Jumbo is installed, and they will automatically get access to Jumbo Pro.

To invite another person to your Family Plan, follow these steps:

  1. Open the Jumbo app.
  2. Tap My Family.
  3. Tap Add a family member.
  4. Enter the email and the name of the person you want to invite.
  5. Tap Send invite.
  6. The other person will receive an email invitation. Make sure they have Jumbo installed on their device before tapping the activation link in the email.

Removing someone from your Family Plan is even easier than inviting them and can be completed entirely from the account owner's end:

  1. Open the Jumbo app.
  2. Tap My Family.
  3. Tap the icon of the person you want to remove.
  4. Tap Remove and confirm.

If the activation links for the Family Plan aren't working as intended, try these troubleshooting steps:

  1. Make sure both you and the invitee are on the latest version of Jumbo.
  2. Ask the invitee to remove and reinstall Jumbo.
  3. Remove and then add your invitee in My Family on the Jumbo app.
  4. Try sending the invitation again, and ask the invitee to tap the link as soon as possible. Links expire after a certain amount of time.

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