Family Protection

The Family plan is a new subscription plan we've introduced to make Jumbo even more accessible.

Our team has broken down all the basics, so you and your loved ones can take advantage of Jumbo's Family plan right away!

The Family Plan is an economical way to share Jumbo with your family and friends! As the account owner, you can invite up to 5 other people to use Jumbo Pro with you. Each person will have individual access to Jumbo Pro, so no one can see each other's info.

All the invitee has to do is accept the email invitation from their device while Jumbo is installed, and they will automatically get access to Jumbo Pro.

To invite another person to your Family Plan, follow these steps:

  1. Open the Jumbo app.
  2. Tap on Secure Family.
  3. Tap Add a family member.
  4. Enter the email and the name of the person you want to invite.
  5. Tap Send invite.
  6. The other person will receive an email invitation. Make sure they have Jumbo installed on their device before tapping the Activate your subscription button.

Removing someone from your Family Plan is even easier than inviting them and can be completed entirely from the account owner's end:

  1. Open the Jumbo app.
  2. Tap the Family Protection card.
  3. Tap the icon of the person you want to remove.
  4. Tap Remove.
  5. Confirm your choice.

If the activation links for the Family Plan aren't working as intended, try these troubleshooting steps:

  1. Make sure both you and the invitee are on the latest version of Jumbo.
  2. Ask the invitee to uninstall and reinstall Jumbo.
  3. Remove and then add your invitee in the Family Protection card..
  4. Try sending the invitation again, and ask the invitee to tap the link as soon as possible. Links expire after a certain amount of time.

Did this answer your question? Need more help? Contact [email protected] There was a problem submitting your feedback. Please try again later.