Getting Started Guide
Welcome to Jumbo!
Jumbo is here to give you back control of your data and privacy, without the worry. The app is broken into 4 main risk categories which you can manage from one simple dashboard:
- Data Protection: Keep your personal information safe by monitoring the dark web for breaches and registering for ID Theft Protection.
- Online Tracking: Stop big tech companies from monitoring your online activities by adjusting your privacy settings and blocking trackers.
- Online Reputation: Protect your online presence by deleting old social media posts.
- Family Protection: Share all the protection Jumbo has to offer with your family and friends.
The best part is that Jumbo is built to run locally on your device, so we can't see your login info. We will never sell your personal data!
Let's get you protected.
The next step is to set up your protection. Tap each category below to learn more.
To set up the 4 categories, tap each card. If it's your first time, you'll be shown a simple onboarding for each category. Follow the steps to complete the protections for each category.
You can monitor how far along you are with the progress counters on each category card!
Data Leaks Alerts: Scanning all your email addresses for breaches has never been easier--just tap the data leaks section, and select Add new email address.
Credit card/SSN monitoring will work even without manually entering any personal information into the app. (Learn more why here!)
ID Insurance: After registering for ID insurance, get 24/7 support for identity theft by calling the phone assistance number through the app.
Block Trackers: Jumbo will protect your anonymity by stopping advertisers from monitoring your online activity to create a personalized advertising profile.
This feature is not an ad blocker, nor does it stop GPS/location tracking. Instead, Jumbo stops the ad personalization at its source.
One note: if you use other VPN services, enabling Jumbo's VPN concurrently may cause internet connection issues.
Only toggle this feature on/off from within the app for best results!
Social Media Archives: Easily delete and save old posts you made on social media by connecting your accounts to Jumbo. If you choose to save your posts, they'll be stored in Jumbo's Vault and can be exported to an outside location.
With the exception of Instagram, archiving is a permanent process and can't be undone.
Family Plan Invitation: Protect your loved ones by inviting up to 5 other people to use the Family Plan with you.
Everyone in the Family Plan has individual access to Jumbo Pro. So you can't see their info, and they can't see yours.
Beyond the category cards, there are other parts of Jumbo that will come in handy as you continue to use the app.
2FA Codes: If you set up 2FA for a supported service through Jumbo, your code generators will appear here. Codes refresh every 30 seconds for your accounts' security.
Tap the 3 dots next to a code generator to view and note down your backup codes. These backup codes will help you access your accounts, even if you can't access Jumbo for whatever reason!
Archives: All of the posts that you delete and save will live in your archives. Just tap an archive to scroll through your old posts anytime.
In case you want to save your archives in an outside location, you can also export your archives at any time. Check out this article for more info!
FAQ: Peruse through other helpful articles in our FAQ, and if there's a particular question that's not answered through the FAQ, feel free to send suggestions to our team at [email protected].
Chat: Our team is here to help answer any questions or address any problems you have through the in-app chat!
Keep up to date by checking the Help button: when a member of our team replies to your message, a red circle will appear here.
Services: This tab is your one-stop shop where you can access every feature available in Jumbo. Services you haven't set up yet will be marked with a blue cross, and connected services will have a green checkmark.
Manage Subscription: This is where you can check out the details of your subscription and make changes to your plan.
If you need to change the card used for your subscription, reach out to us at [email protected].