Common Questions

Have a question about Jumbo? Chances are, we've answered it for you in the list below!

If your question isn't here, try checking out our other FAQ categories, or send us a message through the app.

We don't store or have access to any personal data. When you connect and scan an account or archive posts, all of these processes take place directly on your device locally and do not run server-side. Our team will never have access to sensitive information, such as your login credentials, Vault contents, etc.

We don't sell your data--you are not the product. One of the reasons we built Jumbo is because companies have been offering free services but are selling your data to profit. Be assured that we will never monetize your data. Our most advanced protection tools are paid services--you're paying for the product, and that's it.

We want to change the status quo of privacy. It is extremely important to us that we hold ourselves to higher privacy expectations than the services that we offer support for. Therefore, we only interact with your data when absolutely necessary, and it is always kept anonymous. However, we want to be transparent about some data we might collect:

  • We may collect your IDFA and/or IP address if you are a US user. The IDFA is a random device identifier assigned by Apple to a user’s device and is used by advertisers to track data for customized ads. The IP address is a unique string of characters that identifies each computer using the Internet Protocol to communicate over a network. Both your IDFA and IP address are personally identifiable information that Jumbo automatically deletes within a 45 day period upon collection when you first start using Jumbo.
  • We may also have processed your Jumbo ID (DeviceID), a unique and anonymized number used for statistical purposes. Most companies do not consider this personally identifiable information, but we use extra precaution. If you would like to request a formal data deletion of this number, please take the following steps:
    1. Open the Jumbo app.
    2. Gently shake your device from side to side.
    3. Tap Yes.
    4. Fill out the prompt with your email address and mention you would like a formal data deletion.

We encourage our users to thoroughly read through our Privacy Policy and Terms of Use.

You can also view these documents in the app:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Scroll down for links to our Privacy Policy and Terms of Use.

We want everyone to have a chance to experience the paid features of Jumbo without immediately having to commit. You can cancel anytime during the trial, and you won't be charged.

If the trial ends without cancellation, your free trial will automatically roll over into a paid subscription.

Who can access it? The free trial is automatically available when purchasing a subscription if you have not already already subscribed or tried a free trial with Jumbo.

How do I cancel my trial? If you realize Jumbo isn't a fit for you, no worries--that's exactly why the free trial exists. If you cancel during the trial period, you will still have Pro access until the trial ends. You can learn how to cancel your subscription here.

Why was I charged $1? If you subscribe through Apple/Google Pay, the $1 charge is simply to check if your payment method is currently valid. It is immediately cancelled after being processed and should disappear from your statement soon.

NOTE: Trials end exactly 7 days after they begin and not by the end of the 7th day. Please make sure to cancel within this time period to avoid an unwanted charge.

Our mission is to make it easy for our users to protect their online privacy. Here is a breakdown of all the features that Jumbo provides and the subscription level that the features are available on.

Features available on the Free version of Jumbo are marked with a circle while features only available on Pro are labeled as such. The pricing for available Pro plans can be viewed by tapping the  Settings gear in the upper righthand corner > Upgrade to Jumbo Pro > View all plans.

Protect from Hackers
PRO ID Insurance
Data breaches
Wi-Fi scanning
Contact data leaks
Block Trackers
PRO Block Trackers
PRO LinkedIn
PRO Instagram
PRO Twitter
PRO Alexa
PRO Messenger
PRO Google
Delete Digital Footprint
PRO Twitter
PRO Instagram
Secure Family
PRO Family Plan invitation

The process of restoring your subscription will differ slightly based on what payment platform you used to subscribe as well as the OS (e.g. iOS/Android) of your previous and current device.

  1. Download Jumbo on your new device. (Make sure that you are logged into the same Apple ID/Play Store account as when you first subscribed to Jumbo.)
  2. On the first page of onboarding, tap Restore purchase.
  3. Enter your credentials.
    • If you subscribed through Stripe, you will be asked to enter the email address associated with your subscription. Then, continue to step 4.
    • If you subscribed directly through the App Store or Play Store, you may be asked to enter your Apple ID/Play Store log in credentials.
  4. After entering your email, tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)

If your subscription is billed directly through the App Store or Play Store, it will not be recognized by a device with a different OS. If this is the case, you will need to cancel your subscription and purchase a new one.

If your subscription is billed through Stripe, it can be recognized on both iOS and Android devices.

  1. Download Jumbo on your new device.
  2. On the first page of onboarding, tap Restore purchase.
  3. Enter the email address associated with your subscription.
  4. Tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)

Due to accounts' security settings surrounding disabling 2FA, you will have to do this by logging into your respective accounts directly. The following steps are through desktop.

NOTE: Deleting the app or manually hiding your 2FA code generators in your Vault will NOT disable 2FA automatically for your accounts.

  1. Log into LinkedIn.
  2. Click the Me profile icon at the top of your LinkedIn homepage.
  3. Select Settings & Privacy from the dropdown.
  4. Select Sign in & security in the left sidebar.
  5. Click the Two-step Verification section.
  6. Select Turn off, and confirm your choice by entering your password.

  1. Log into Facebook.
  2. Click the downwards arrow in the top right-hand corner.
  3. Select Settings & Privacy.
  4. Select Settings.
  5. Select Security and Login in the left sidebar.
  6. Select Edit next to Use two-factor authentication.
  7. Select Turn off.

  1. Log into Google.
  2. Go to your account settings.
  3. Select Security in the left sidebar.
  4. Under the Signing in to Google section, select 2-Step Verification. You may need to sign in.
  5. Select Turn Off.
  6. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

  1. Log into Twitter.
  2. Click More in the left sidebar.
  3. Select Settings and privacy.
  4. Select Security and account access.
  5. Select Security.
  6. Select Two-factor authentication.
  7. Uncheck the box next to Authentication app.

  1. Log into Amazon.
  2. Click Accounts & Lists under your name in the top menu.
  3. Select Login & security. You may need to sign in.
  4. Select Edit next to Two-Step Verification (2SV) Settings.
  5. Click the Disable button, and confirm your choice in the pop-up window that appears.

Jumbo's Block Trackers feature stops more than 400 major trackers from gathering your information as you browse the web and use apps.

Sometimes these trackers are necessary for a certain website or app to function correctly and are used for legitimate reasons, such as fraud prevention, so blocking them may cause sites/apps to not load properly.

If you're noticing certain sites/apps not working correctly, try turning off Block Trackers temporarily:

  1. Open the Jumbo app.
  2. Tap on Block Trackers.
  3. Switch the toggle in the Third-Party Trackers section to OFF.
  4. For a visual step-by-step, tap the images below.

Regardless of the size of a data breach, it's important that you promptly secure all associated accounts. Here are 3 easy steps you can take to mitigate some of the risks and protect yourself.

Step 1: Secure logins with Jumbo--enable 2FA (two-factor authentication)

The first step is to enable 2FA for your accounts. This is an extra layer of security for your accounts beyond just a username and password. Jumbo can help you enable 2FA on Facebook, Twitter, LinkedIn, Google, Dropbox and Amazon. You can learn more about 2FA here.

Step 2: Password managers--lock down your credentials

The next step is to change your password for each account. One of the best ways to do this is to use a password manager. Whether it's a paid service or a free one that's included in your browser, a password manager will help you maintain unique, powerful passwords to keep your accounts secure.

Step 3: Connect all your emails to Dark Web Data Breach monitoring

It's important to protect yourself across all of your personal and work accounts. With Jumbo Pro, you can connect an unlimited number of email accounts for ongoing Data Breach monitoring. You won't just be alerted of past breaches--Jumbo will alert you of any future threats moving forward.

After you have archived posts, they are permanently deleted from the account and cannot be restored, with the exception of Instagram. If you would like to backup your archives outside of Jumbo, we recommend you export them.

While you cannot restore any archived Facebook/Twitter posts, there is a method to restore Instagram posts deleted in the past 30 days:

  1. Open the Instagram app.
  2. Tap your profile icon in the bottom right to go to your profile.
  3. Tap the menu icon (three horizontal lines)in the top right, then tap the Settings gear.
  4. Tap Account, then tap Recently Deleted.
  5. At the top, tap the type of content you’d like to restore.
  6. Tap the photo, video, or story you’d like to restore.
  7. Tap the three dots in the top right, then tap Restore to Profile.

Currently, Jumbo only offers support for apps available in the Services tab, which can be accessed by tapping the Settings gear in the upper righthand corner > Services.

We're always working on adding new features and apps to Jumbo, so send any suggestions you have to our team at [email protected].

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