Common Questions

What is it? We want everyone to have a chance to experience the paid features of Jumbo without immediately having to commit. You can cancel anytime during the trial, and you won't be charged. If the trial ends without cancellation, your free trial will automatically roll over into a paid subscription.

Who can access it? If you have not already already subscribed or tried a free trial with Jumbo, you will automatically be granted a free trial after you purchase a subscription in the app.

How do I cancel my trial? If you give our free trial a shot and realize that Jumbo isn't a fit for you, no worries--that's exactly why the free trial exists. If you cancel during the trial period, you will still be able to access all features until the trial ends. You can learn how to cancel your subscription here.

NOTE: Trials end exactly 7 days after they begin and not by the end of the 7th day. Please make sure to cancel within this time period to avoid an unwanted charge.

NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription. Please follow the appropriate steps below to avoid any unwanted charges.

Additionally, these steps will NOT work if your trial ended, and the first payment failed. Please contact our team at [email protected] to get your subscription cancelled.
  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts to cancel.

If you experience any issues with cancelling, please contact our team through the app:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.

The process of restoring your subscription will differ slightly based on what payment platform you used to subscribe as well as the operating system (e.g. iOS/Android) of your previous and current device.

  1. Download Jumbo on your new device. (Make sure that you are logged into the same Apple ID/Play Store account as when you first subscribed to Jumbo.)
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter your credentials.
    • If you subscribed through Stripe, you will be asked to enter the email address associated with your subscription. Then, continue to step 4.
    • If you subscribed directly through the App Store or Play Store, you may be asked to enter your Apple ID/Play Store log in credentials.
  4. After entering your email, tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)

If your subscription is billed directly through the App Store or Play Store, it will not be recognized by a device with a different operating system. If this is the case for you, you will need to cancel your subscription and purchase a new one through your new device's app store.

If your subscription is billed through Stripe, it can be recognized on both iOS and Android devices.

  1. Download Jumbo on your new device.
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter the email address associated with your subscription.
  4. Tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)

Due to accounts' security settings surrounding disabling 2FA, you will have to do this by logging into your respective accounts directly, as opposed to going through Jumbo. The following steps are through desktop.

NOTE: Deleting the app or manually hiding your 2FA code generators in your Vault will NOT disable 2FA automatically for your accounts.

  1. Log into LinkedIn.
  2. Click the Me profile icon at the top of your LinkedIn homepage.
  3. Select Settings & Privacy from the dropdown.
  4. Select Sign in & security in the left sidebar.
  5. Click the Two-step Verification section.
  6. Select Turn off, and confirm your choice by entering your password.

  1. Log into Facebook.
  2. Click the downwards arrow in the top right-hand corner.
  3. Select Settings & Privacy.
  4. Select Settings.
  5. Select Security and Login in the left sidebar.
  6. Select Edit next to Use two-factor authentication.
  7. Select Turn off.

  1. Log into Google.
  2. Go to your account settings.
  3. Select Security in the left sidebar.
  4. Under the Signing in to Google section, select 2-Step Verification. You may need to sign in.
  5. Select Turn Off.
  6. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

  1. Log into Twitter.
  2. Click More in the left sidebar.
  3. Select Settings and privacy.
  4. Select Security and account access.
  5. Select Security.
  6. Select Two-factor authentication.
  7. Uncheck the box next to Authentication app.

  1. Log into Amazon.
  2. Click Accounts & Lists under your name in the top menu.
  3. Select Login & security. You may need to sign in.
  4. Select Edit next to Two-Step Verification (2SV) Settings.
  5. Click the Disable button, and confirm your choice in the pop-up window that appears.

If you ever want to turn off the Block Trackers feature and its accompanying VPN configuration, it is best to do it through the Jumbo app directly. Trying to switch it off through the VPN section of your device's settings will often prove unsuccessful.

To turn off Block Trackers:

  1. Open the Jumbo app.
  2. Tap the Online Tracking card.
  3. Switch the toggle in the Third-Party Trackers section from ON to OFF.

Jumbo's Block Trackers feature stops more than 400 major trackers from gathering your information as you browse the web and use apps. Sometimes these trackers are necessary for a certain website or app to function correctly and are used for legitimate reasons, such as fraud prevention.

If you're noticing certain sites/apps not working correctly when Block Trackers is enabled, try turning off Block Trackers temporarily:

  1. Open the Jumbo app.
  2. Tap the Online Tracking card.
  3. Switch the toggle in the Third-Party Trackers section from ON to OFF.

Regardless of how big or small the reported data breach is, it's important that you promptly secure all associated accounts. Here are 3 easy steps you can take to mitigate some of the risks and protect yourself moving forward.

Step 1: Secure logins with Jumbo--enable 2FA (two-factor authentication)

The first step towards protecting yourself after a breach is to enable 2FA on your accounts. This is an extra layer of security for your accounts beyond just a username and password. Jumbo can help you enable 2FA on Facebook, Twitter, LinkedIn, Google, Dropbox and Amazon. You can learn more about 2FA here.

Step 2: Password managers--lock down your credentials

The next step is to change your passwords using complex and unique passwords for each account. One of the best ways to do this is to use a password manager. Whether it's a paid service or a free one that's included in your internet browser, a password manager will help you maintain unique, powerful passwords to keep your accounts secure.

Step 3: Connect all your emails to Dark Web Data Breach monitoring

Since you experienced a breach, it's important to protect yourself across all of your personal and work accounts. With Jumbo Pro, you can connect an unlimited number of email accounts for ongoing Dark Web monitoring. You won't just be alerted of past breaches--Jumbo will alert you of any future threats moving forward.

After you have archived posts, they are permanently deleted from the account and cannot be restored. If you would like to backup your archives outside of Jumbo, we recommend you export them:

Steps for iOS

  1. Open the Jumbo app.
  2. Tap the Online Tracking or Online Reputation card.
  3. Select the service that you would like to enable backup for (e.g. Twitter).
  4. Tap Archive [X].
  5. Tap Choose Backup Location.
  6. Switch the toggles next to Dropbox and/or iCloud from OFF to ON.
  7. Tap Review.
  8. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap the Vault icon.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.

Currently, Jumbo only offers support for apps available in the Services tab, which can be accessed by tapping the Settings gear in the upper righthand corner > Services.

We're always working on adding new features and apps to Jumbo, so feel free to send any suggestions you have to our team at [email protected].

Jumbo is currently only available on mobile devices, but there are still ways you can ensure that your computer and the information on it stays safe.

A VPN offers privacy and security by routing your Internet traffic through an encrypted tunnel to a remote server. Encryption essentially scrambles your data, making this information unreadable to anyone who is not authorized to view this (e.g. hackers, ISPs, etc.). Using a VPN offers other different benefits such as masking your IP address, avoiding tracking, accessing geo-restricted content, and more.

When choosing a VPN service provider, there are several important points to consider: if there is a no-log policy (i.e. the provider does not keep logs on your activity), how much data you're allowed, what security protocol is used, and where the servers are located.

By using a password manager, you can store all of your passwords in one secure location, either locally or on cloud-based servers. Protected by one master password that you choose, password managers make it easy for you to make sure that all of your passwords are unique and secure. This is important because reusing passwords across different accounts is incredibly risky--if one account is breached, hackers can access other accounts using your information.

Password managers also save you time when logging into different websites by saving your credentials, and some password managers can even help you auto-generate secure passwords or check if a particular password was compromised in a data breach.

A great, free way to protect yourself is to make sure that you're practicing safe browsing habits while on the web. Just changing a few of your habits will help you and your information stay more secure:

  • Do not use similar/common passwords between accounts. Each password should be completely unique and should not contain any personal information.
  • Strong passwords are long and use a good mix of different types of characters (numbers, lower/uppercase, special).
  • Set up 2FA or 2-factor authentication to keep your accounts safe even if the passwords are breached. 2FA will add an extra layer of security to your logins by asking for a unique code every time you login.
  • Only visit websites that you trust, and when logging into your accounts, make sure to check the url of the sites that you're logging into (For example, fake sites may slightly change the address .com vs. .zz).
  • Before clicking on links on desktop, you can hover over them to see the address. Make sure that you are not following any links to suspicious websites.
  • Don't use unsecured wifi networks when in public.
  • Make you're using a pop-up blocker on your browser.

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