Troubleshooting


Jumbo's Block Trackers feature stops more than 400 major trackers from gathering your information as you browse the web and use apps. Sometimes these trackers are necessary for a certain website or app to function correctly and are used for legitimate reasons, such as fraud prevention.

If you're noticing certain sites/apps not working correctly when Block Trackers is enabled, try the steps below:

  1. Open the Jumbo app.
  2. Try to open the website/app that is blocked.
  3. Go back to Jumbo's Home tab, and scroll down until you see the Latest Activity section.
  4. Tap the most recent tracker that Jumbo blocked to be taken to Jumbo's Recently Detected tab.
  5. Locate the same tracker by name, and switch the toggle from ON to OFF.
  6. Return to the previous website/app to check if the issue is resolved. (Sometimes it can take multiple tries to find the right tracker.)



If you're not able to connect your account to Jumbo:

  1. Hard-close (i.e. force quit) the Jumbo app.
  2. Wait 10 seconds.
  3. Reopen Jumbo, and try to connect your account again.

If your account is connected, but Jumbo is not completing its scan:

  1. Disconnect your account.
    • For iOS, tap Disconnect at the top.
    • For Android, tap the three vertical dots at the top > Disconnect.
  2. Hard-close the Jumbo app.
  3. Reopen Jumbo, and connect your account again.



The process of archiving can take some time, especially if the files in question are large. Leave Jumbo running in the background of your device for a day to give it ample time to get the job done.

If Jumbo still hasn't archived your posts after a day, try these steps:

  1. Open the Jumbo app.
  2. Tap the icon of the service you would like to archive for.
  3. Disconnect your account.
    • For iOS, tap Disconnect at the top.
    • For Android, tap the three vertical dots at the top > Disconnect.
  4. Reconnect your account.
  5. Leave Jumbo running in the background for a day.
NOTE: To optimize the app's ability to archive posts in the background, make sure to enable push notifications as they can help ensure the app runs correctly in the background.



After you have archived posts, they are permanently deleted from the account and cannot be restored. If you would like to backup your archives outside of Jumbo, we recommend you export them:

Steps for iOS

  1. Open the Jumbo app.
  2. Tap the icon of the service that you would like to enable backup for (e.g. Twitter).
  3. Tap Archive [X].
  4. Tap Choose Backup Location.
  5. Switch the toggles next to Dropbox and/or iCloud from OFF to ON.
  6. Tap Review.
  7. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap the Vault icon.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.



If you see a red badge notification appear on the app's icon, there are 2 possibilities:

  • There is new content in your Vault. Dismiss the notification by tapping the Vault tab in Jumbo.
  • There is an alert on the Home tab (located at the very top). Dismiss it by swiping left.



If Jumbo's FAQ does not address a problem you encounter, let us know by sending a bug report:

  1. Open the Jumbo app.
  2. Gently shake your device from side to side.
  3. Tap Yes.
  4. Fill out the prompt with your email address and a description of the issue.


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