Subscription Management

Want to learn more about how your Jumbo subscription works?

We've outlined everything from how to manage your subscription from directly within the app to how you can utilize Jumbo on multiple devices with just one subscription.


Our mission is to make it easy for our users to protect their online privacy. Here is a breakdown of all the features that Jumbo provides and the subscription level that the features are available on.

Features available on the Free version of Jumbo are marked with a circle while features only available on Pro are labeled as such. The pricing for available Pro plans can be viewed by tapping the  Settings gear in the upper righthand corner > Upgrade to Jumbo Pro > View all plans.

Protect from Hackers
PRO ID Insurance
PRO Data breaches
Wi-Fi scanning
Contact data leaks
Block Trackers
PRO Block Trackers
PRO LinkedIn
PRO Instagram
PRO Twitter
PRO Alexa
PRO Messenger
PRO Google
Facebook
Delete Digital Footprint
PRO Twitter
PRO Instagram
Facebook
Secure Family
PRO Family Plan invitation



What is it? We want everyone to have a chance to experience the paid features of Jumbo without immediately having to commit. You can cancel anytime during the trial, and you won't be charged. If the trial ends without cancellation, your free trial will automatically roll over into a paid subscription.

Who can access it? The free trial is automatically available when purchasing a subscription if you have not already already subscribed or tried a free trial with Jumbo.

How do I cancel my trial? If you realize Jumbo isn't a fit for you, no worries--that's exactly why the free trial exists. If you cancel during the trial period, you will still have Pro access until the trial ends. You can learn how to cancel your subscription in the How do I cancel my subscription? section below.

Why was I charged $1? If you subscribe through Apple/Google Pay, the $1 charge is simply to check if your payment method is currently valid. It is immediately cancelled after being processed and should disappear from your statement soon.

NOTE: Trials end exactly 7 days after they begin and not by the end of the 7th day. Please make sure to cancel within this time period to avoid an unwanted charge.




NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription. Please follow the appropriate steps below to avoid any unwanted charges.

Additionally, these steps will NOT work if your trial ended, and the first payment failed. Please contact our team at [email protected] if you experience any issues with cancelling.
  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts to cancel.
  6. For a visual step-by-step, tap the images below.

You will need to reinstall and temporarily restore your subscription in order to properly cancel. Restoring your subscription requires just a few steps:

Steps for iOS

  1. Open the Jumbo app.
  2. Tap I have a subscription.
  3. Enter the email you use for Apple Pay, and tap OK.
  4. Tap the activation link in the email that is sent to you.
  5. Follow the steps above to cancel your trial.

Steps for Android

  1. Open the Jumbo app.
  2. Skip the onboarding steps until a paywall appears.
  3. Tap View all plans.
  4. Tap Restore Purchase, and choose Restore Jumbo subscription.
  5. Enter the email you use for Google Pay, and tap OK.
  6. Tap the activation link in the email that is sent to you.
  7. Follow the steps above to cancel your trial.



Unless previously cancelled, your first billing happens exactly 7 days (or 168 hours) after you start the trial. Cancelling after those 7 days will still result in a charge. This is to ensure that everyone gets the same amount of time to try out Jumbo!

Although rare, it is possible to have concurrent Jumbo subscriptions. If you believe this applies to you, check if you have an active Jumbo subscription in the App Store/Google Play Store. Then, check your Apple Pay/Google Pay transaction history. If you have charges through both platforms, please reach out to us at [email protected].




NOTE: The process of requesting a refund depends on which payment platform you used to subscribe to as well as the timing of your refund request.

Our team is NOT able to process refunds for subscriptions purchased directly through the App Store or Google Play Store (i.e. IAP subscriptions). Please follow the appropriate steps of the payment platform you used to subscribe in order to request a refund.

All sales are considered final, but we understand there may be extenuating circumstances. When you request a refund, we consider a variety of factors in determining refund eligibility.

Our team is committed to listening to our users and addressing their concerns as quickly as possible, and we want to know if something went wrong as your feedback helps us continually improve. You can contact our team through the steps below:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help, and look in the Contact section.
  4. Do not edit the subject line before sending your email.
NOTE: Virtual cards are a safer way to make online payments. When you use a virtual card to make a purchase, the Google Pay app replaces your credit card number with a unique virtual card number, hiding your personal payment details and protecting you against fraud. Click here to learn how to set up a Google Pay Virtual Card!

If you see a different card number in your payment method for Jumbo or on a refund statement, it’s most likely because you are using a virtual card number, which masks your actual credit card information.



  1. Go to Report a Problem.
  2. Log into your Apple account.
  3. Click the Report or Report a Problem button next to the item that you want to request a refund for.
  4. Follow the prompts, and submit your request.



  1. Go to Google's Help Center.
  2. Click the Request a refund button.
  3. Follow the prompts, and submit your request.



If you don't know the platform you used to subscribe, check with these steps:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.




If you're on Stripe and want to change your subscription plan, just contact us through the app (Settings > Help) at any time!

For non-Stripe users, please visit your relevant app store to change your subscription.




If you have a Stripe subscription, you can easily change your payment method through the app:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Plans and Payment.
  5. Tap Restore Purchase, and enter the email address associated with your subscription.
  6. Open the email sent to you, and tap the Manage your subscription link at the bottom.

If you are using an IAP subscription, check out this page for how you change your payment method on iOS and this page for how you can do this on Android.

NOTE: Virtual cards are a safer way to make online payments. When you use a virtual card to make a purchase, the Google Pay app replaces your credit card number with a unique virtual card number, hiding your personal payment details and protecting you against fraud. Click here to learn how to set up a Google Pay Virtual Card!

If you see a different card number in your payment method for Jumbo or on a refund statement, it’s most likely because you are using a virtual card number, which masks your actual credit card information.



If you don't know the platform you used to subscribe, check with these steps:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.



The process of restoring your subscription will differ slightly based on what payment platform you used to subscribe as well as the OS (e.g. iOS/Android) of your previous and current device.


  1. Download Jumbo on your new device. (Make sure that you are logged into the same Apple ID/Play Store account as when you first subscribed to Jumbo.)
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter your credentials.
    • If you subscribed through Stripe, you will be asked to enter the email address associated with your subscription. Then, continue to step 4.
    • If you subscribed directly through the App Store or Play Store, you may be asked to enter your Apple ID/Play Store log in credentials.
  4. After entering your email, tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)



If your subscription is billed directly through the App Store or Play Store, it will not be recognized by a device with a different OS. If this is the case, you will need to cancel your subscription and purchase a new one.

If your subscription is billed through Stripe, it can be recognized on both iOS and Android devices.

  1. Download Jumbo on your new device.
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter the email address associated with your subscription.
  4. Tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)



Quick tip: don't know which email to enter for Stripe subscriptions? By default, Jumbo will use whatever email you registered in Apple/Google Pay for your subscription.




If your subscription is billed directly through the App Store or Play Store, you can use a single subscription for multiple devices as long as they're using the same OS (e.g. iOS).

For example, if you have two devices on the same OS (e.g. iPhone and iPad), you can use the same subscription for both as long as you're logged into the same iCloud/Google Play account on both devices.

If your subscription is billed through Stripe, you can use a single subscription on any device, regardless of OS.



If you don't know the platform you used to subscribe, check with these steps:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.



Everything that happens in Jumbo is locally stored on your device--our team intentionally built it this way to protect your privacy. This means if you delete Jumbo, all the information inside will be deleted as well. However, there are steps you can take to keep your archives safe in another location as well as reinstate your 2FA code generators if you ever change devices.


Steps for iOS

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Services, and select the service that you would like to enable backup for.
  4. Tap Archive [X].
  5. Choose Yes when asked if you would like to keep a copy of your archives.
  6. Switch the toggles next to Dropbox and/or iCloud from OFF to ON.
  7. Tap Review.
  8. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap the Vault icon.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.



NOTE: These steps will only work if you are switching to another device on the same OS (e.g. iOS to iOS). If you anticipate switching platforms, we highly recommend you temporarily turn off 2FA, and then re-enable it on your new device.

When you set up 2FA through Jumbo, the code generators are connected to your Keychain (for iOS users) or Google Drive (for Android users) to prevent you from being locked out.

The Keychain is a specific setting within iCloud that can be enabled through your device Settings app > [your name] at the top > iCloud > Keychain.

Steps for iOS

  1. Open the Settings app.
  2. Log into the same iCloud account that you used to first setup 2FA.
  3. Download the Jumbo app.
  4. Complete the onboarding in Jumbo.
  5. Tap the Vault icon at the bottom of the screen.
  6. Your 2FA code generators should appear in the Vault tab.

Steps for Android

  1. Download the Jumbo app.
  2. Complete the onboarding in Jumbo.
  3. Tap the Vault icon at the bottom of the screen.
  4. You will see a prompt asking you to connect Google Drive to access your 2FA codes.
  5. Connect the same Google Drive account that you used when you first setup 2FA.
  6. Your 2FA code generators should appear in the Vault tab.



We designed Jumbo with our users' privacy in mind first. This means that all of your personal information within Jumbo is locally stored on your device. If you want to erase your data within Jumbo, all you have to do is delete the Jumbo app.

With that said, our team happily operates under CCPA/GDPR guidelines, and we encourage users to exercise their data rights. If you would like to request a formal data deletion, please contact our team at [email protected].

NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription! Please follow the appropriate steps in the How do I cancel my subscription? section above.

Additionally, if you have any archives in your Vault, deleting the app will also permanently delete those archives. Please ensure you have exported any archives that you want to save.

Finally, if you enabled 2FA for any accounts through Jumbo, make sure to disable 2FA through the user settings of those accounts before you delete Jumbo.


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