Subscription Management


Our mission is to make it easier for our users to protect their online privacy. To help you pick the right subscription for your privacy goals, we've included a breakdown of all the features that Jumbo provides and the subscription level that the features are available on.

Platforms Protected Free Plus Pro
Data Breach monitoring, 1 email address
Google, one email address
Gmail
Youtube
Google Maps
Twitter
Facebook
Amazon
Data Breach monitoring, unlimited
Google Chrome
Facebook Messenger
Amazon Alexa
Instagram
Block Trackers
Dark Web CC/SSN monitoring through Data Breach Protection
Google, up to 3 accounts (iOS only--coming soon to Android)
LinkedIn
Priority Support



What is it? We want everyone to have a chance to experience the paid features of Jumbo without immediately having to commit. You can cancel anytime during the trial, and you won't be charged. If the trial ends without cancellation, your free trial will automatically roll over into a paid subscription.

Who can access it? If you have not already already subscribed or tried a free trial with Jumbo, you will automatically be granted a free trial after you purchase a subscription in the app.

How do I cancel my trial? If you give our free trial a shot and realize that Jumbo isn't a fit for you, no worries--that's exactly why the free trial exists. If you cancel during the trial period, you will still be able to access all features until the trial ends. You can learn how to cancel your subscription below in the How do I cancel my subscription? section below.

NOTE: Trials end exactly 7 days after they begin and not by the end of the 7th day. Please make sure to cancel within this time period to avoid an unwanted charge.




NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription. Please follow the appropriate steps below to avoid any unwanted charges.

Additionally, these steps will NOT work if your trial ended, and the first payment failed. Please contact our team at [email protected] to get your subscription cancelled.
  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts to cancel.
  6. For a visual tutorial, tap the images below.

If you experience any issues with cancelling, please contact our team through the app:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.



NOTE: The process of requesting a refund depends on which payment platform you used to subscribe to as well as the timing of your refund request.

Our team is NOT able to process refunds for subscriptions purchased directly through the App Store or Google Play Store (i.e. IAP subscriptions). Please follow the appropriate steps of the payment platform you used to subscribe in order to request a refund.

All sales are considered final, but we understand there may be extenuating circumstances. When you request a refund, we consider a variety of factors in determining refund eligibility.

Our team is committed to listening to our users and addressing their concerns as quickly as possible, and we want to know if something went wrong as your feedback helps us continually improve. You can contact our team through the steps below:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help>Email Us.
  4. Do not edit the subject line before sending your email.



  1. Go to Report a Problem.
  2. Log into your Apple account.
  3. Click the Report or Report a Problem button next to the item that you want to request a refund for.
  4. Follow the prompts, and submit your request.



  1. Go to Google's Help Center.
  2. Click the Request a refund button.
  3. Follow the prompts, and submit your request.



If you don't know the platform you used to subscribe, you can check through the following steps:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.



The process of restoring your subscription will differ slightly based on what payment platform you used to subscribe as well as the operating system (e.g. iOS/Android) of your previous and current device.


  1. Download Jumbo on your new device. (Make sure that you are logged into the same Apple ID/Play Store account as when you first subscribed to Jumbo.)
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter your credentials.
    • If you subscribed through Stripe, you will be asked to enter the email address associated with your subscription. Then, continue to step 4.
    • If you subscribed directly through the App Store or Play Store, you may be asked to enter your Apple ID/Play Store log in credentials.
  4. After entering your email, tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)



If your subscription is billed directly through the App Store or Play Store, it will not be recognized by a device with a different operating system. If this is the case for you, you will need to cancel your subscription and purchase a new one through your new device's app store.

If your subscription is billed through Stripe, it can be recognized on both iOS and Android devices.

  1. Download Jumbo on your new device.
  2. On the first page of onboarding, tap I have a subscription.
  3. Enter the email address associated with your subscription.
  4. Tap Open My Mail App.
  5. Tap Activate your subscription in the email you receive. (If you do not receive an email, go back to Jumbo, and tap Resend Email.)



If your subscription is billed directly through the App Store or Play Store, you can use a single subscription for multiple devices as long as they're using the same operating system (e.g. iOS).

For example, if you have two devices on the same operating system (e.g. iPhone and iPad), you can use the same subscription for both as long as you're logged into the same iCloud account (or Google Play Store account for Android users) on both devices.

If your subscription is billed through Stripe, you can use a single subscription on any device, regardless of operating system.



If you don't know the platform you used to subscribe, you can check through the following steps:

  1. Open the Jumbo app.
  2. Tap the Settings gear in the upper righthand corner.
  3. Tap Help > Email Us.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.



Everything that happens in Jumbo is locally stored on your device--our team intentionally built it this way to protect your privacy. This means if you delete the Jumbo app, all of the information inside of it will be deleted as well. However, there are steps you can take to keep your archives safe in another location as well as reinstate your 2FA code generators if you ever change devices.


Steps for iOS

  1. Open the Jumbo app.
  2. Tap the Online Tracking or Online Reputation card.
  3. Select the service that you would like to enable backup for (e.g. Twitter).
  4. Tap Archive [X].
  5. Tap Choose Backup Location.
  6. Switch the toggles next to Dropbox and/or iCloud from OFF to ON.
  7. Tap Review.
  8. Review your archive settings, and then tap Delete and Backup.

Steps for Android

  1. Open the Jumbo app.
  2. Tap the Vault icon.
  3. Tap the icon of the service with the posts you would like to export.
  4. Tap Export in the upper righthand corner.



NOTE: These steps will only work if you are switching to another device on the same operating system (e.g. iOS to iOS). If you anticipate switching platforms, we highly recommend you temporarily turn off 2FA, and then re-enable it on your new device.

When you set up 2FA for your apps through Jumbo, the code generators are connected to your iCloud Keychain (for iOS users) or Google drive (for Android users) to prevent you from being locked out.

Steps for iOS

  1. Open the Settings app.
  2. Log into the same iCloud account that you used to first setup 2FA.
  3. Download the Jumbo app.
  4. Complete the onboarding in Jumbo.
  5. Tap the Vault icon at the bottom of the screen.
  6. Your 2FA code generators should appear in the Vault tab.

Steps for Android

  1. Download the Jumbo app.
  2. Complete the onboarding in Jumbo.
  3. Tap the Vault icon at the bottom of the screen.
  4. You will see a prompt asking you to connect Google Drive to access your 2FA codes.
  5. Connect the same Google Drive account that you used when you first setup 2FA.
  6. Your 2FA code generators should appear in the Vault tab.



We designed Jumbo with our users' privacy in mind first. This means that all of your personal information within Jumbo is locally stored on your device, which includes everything from login credentials to archived posts. If you want to erase your data within Jumbo, all you have to do is delete the Jumbo app from your device.

With that said, our team happily operates under CCPA/GDPR guidelines, and we encourage users to exercise their data rights. If you would like to request a formal data deletion, please contact our team at [email protected].

NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription! Please follow the appropriate steps in the How do I cancel my subscription? section above.

Additionally, if you have any archives in your Vault, deleting the app will also permanently delete those archives. Please ensure you have exported any archives that you want to save.

Finally, if you enabled 2FA for any accounts through Jumbo, make sure to disable 2FA through the user settings of those accounts before you delete Jumbo.


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