Cancellation & Refund Information


NOTE: Uninstalling the Jumbo app from your device will NOT automatically cancel your subscription. Please follow the appropriate steps below to avoid any unwanted charges.

Additionally, these steps will NOT work if your trial ended, and the first payment failed. Please contact our team at [email protected] to get your subscription cancelled.
  1. Open the Jumbo app.
  2. Tap the blue Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts to cancel.

Need more specific steps?

Select your payment platform below


  1. Open the Jumbo app.
  2. Tap the blue Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Continue following the prompts, and then tap Cancel Subscription in the pop-up.
  6. A final message should appear confirming your cancellation.














If you no longer have Jumbo installed on your device or if the Manage Subscription button is not appearing, please contact our team at [email protected] with the following information to expedite your cancellation request:

  1. Your full name
  2. The email address that is connected to your Stripe billing account. (This could also be the email address connected to your Apple Pay/Google Pay account).



  1. Open the Jumbo app.
  2. Tap the blue Settings gear in the upper righthand corner.
  3. Tap Manage Subscription.
  4. Tap Cancel my subscription at the bottom.
  5. Fill out the survey that appears, and then tap Cancel Subscription to be taken to the App Store.
  6. Tap Jumbo's subscription.
  7. Scroll down, and tap Cancel Subscription. (Note: If you have already cancelled your subscription, a Cancel Subscription button will not appear.)














If you no longer have Jumbo installed on your device or if the Manage Subscription button is not appearing, please try these alternate steps to cancel:

  1. Open the App Store app.
  2. Tap your profile icon in the upper righthand corner.
  3. Tap Subscriptions.
  4. Tap Jumbo's subscription.
  5. Scroll down, and tap Cancel Subscription. (Note: If you have already cancelled your subscription, a Cancel Subscription button will not appear.)



  1. Open the Play Store app.
  2. Confirm you're signed in to the correct Google Account by checking your profile icon in the upper righthand corner.
  3. Tap the Menu icon in the top left.
  4. Tap Subscriptions.
  5. Tap Jumbo's subscription.
  6. Tap Cancel Subscription. (Note: If you have already cancelled your subscription, a Cancel Subscription button will not appear.)



















NOTE: The process of requesting a refund depends on which payment platform you used to subscribe to as well as the timing of your refund request.

Our team is NOT able to process refunds for subscriptions purchased directly through the App Store or Google Play Store (i.e. IAP subscriptions). Please follow the appropriate steps of the payment platform you used to subscribe in order to request a refund.

All sales are considered final, but we understand there may be extenuating circumstances. When you request a refund, we consider a variety of factors in determining refund eligibility.

Our team is committed to listening to our users and addressing their concerns as quickly as possible, and we want to know if something went wrong as your feedback helps us continually improve. You can contact our team through the steps below:

  1. Open the Jumbo app.
  2. Tap the Settings icon in the upper righthand corner.
  3. Tap Support & Feedback > Email Support.
  4. Do not edit the subject line before sending your email.



  1. Go to Report a Problem.
  2. Log into your Apple account.
  3. Click the Report or Report a Problem button next to the item that you want to request a refund for.
  4. Follow the prompts, and submit your request.



  1. Go to Google's Help Center.
  2. Click the Request a refund button.
  3. Follow the prompts, and submit your request.


If you don't know the platform you used to subscribe, you can check through the following steps:

  1. Open the Jumbo app.
  2. Tap the Settings icon in the upper righthand corner.
  3. Tap Support & Feedback > Email Support.
  4. Check if you are IAP or Stripe by looking at the subject line of the email.
Did this answer your question? Need more help? Contact [email protected] There was a problem submitting your feedback. Please try again later.