Two-Factor Authentication (2FA)

We'll never have access to your codes, so it's best to note down a backup code or two from Jumbo's Vault!

2FA can seem complicated, but we've broken down exactly what it is and how it works down below.

Two-factor authentication (2FA) is a simple, effective tool that provides your accounts with an extra layer of security. If someone obtains your login credentials, 2FA prevents them from gaining access to your account.

You can use Jumbo to enable 2FA on Twitter, LinkedIn, Google and Amazon. When you enable this setting through Jumbo, you will be asked to provide a 6-digit code every time you log in. The codes are securely stored in your Vault for easy access when you need them and refresh every 30 seconds to ensure your security.

You can enable 2FA for the available services in Jumbo by following these steps:

  1. Open the Jumbo app.
  2. Tap My Identity.
  3. Select the service that you would like to enable 2FA for.
  4. If you have not already connected this service to Jumbo, enter your login credentials.
  5. Switch the toggle next to Two Factor Authentication to ON.

If you are logging into an account that you enabled 2FA for through and are prompted to enter a security code, here is how you can locate it:

  1. Open the Jumbo app.
  2. Scroll down and tap My Vault to view your 2FA codes.

(At this time, we are not able to generate 2FA codes for accounts not available within Jumbo.)

These are typically 8-digit codes used to recover your account in case you ever lose access to your Jumbo 2FA code generator. It is a good idea to write these down and save them somewhere safe.

To see your 2FA backup codes for accounts that use Jumbo as your authenticator, follow these steps:

  1. Open the Jumbo app.
  2. Scroll down and tap My Vault.
  3. Find the account you want to save your backup codes for.
  4. Tap the 3 dots on the righthand side.
  5. Tap View Backup codes.
  6. Write down these codes and store them in a secure place.
  7. For a visual step-by-step, tap the images below.

If you choose to remove your 2FA codes from your Vault but have not turned off this feature through your user account settings , you will be asked to provide 2FA codes that are not visible.

But luckily, you can recover your 2FA code generators by deleting and reinstalling Jumbo on your device.

NOTE: If you have any archives in your Vault, deleting the app will also permanently delete those archives, so please make sure you have backed up anything that you would like to save. Additionally, because all of your login credentials are stored locally on your device, you will have to reconnect your accounts to Jumbo after reinstallation.

In order for 2FA codes to work properly, the device time must be correct and be automatically set.

Here is how you can check your time settings:

Steps for iOS

  1. Open the Settings app.
  2. Tap General.
  3. Tap Date & Time.
  4. Check that the toggle for Set Automatically is ON.

Steps for Android

  1. Open the Settings app.
  2. Tap General Management.
  3. Tap Date and time.
  4. Check that the toggle for Set Automatically is ON.

If you activated 2FA through Jumbo, then you can reinstate your code generators should you change or lose your device.

NOTE: These steps will only work if you are switching to another device on the same OS (e.g. iOS to iOS). If you anticipate switching platforms, we highly recommend you temporarily turn off 2FA, and then re-enable it on your new device.

When you set up 2FA through Jumbo, the code generators are connected to your iCloud Keychain (for iOS users) or Google drive (for Android users) to prevent you from being locked out.

Steps for iOS

  1. Open the Settings app.
  2. Log into the same iCloud account that you used to first setup 2FA.
  3. Download the Jumbo app.
  4. Complete the onboarding in Jumbo.
  5. Scroll down and tap My Vault.
  6. Your 2FA code generators should appear.

Steps for Android

  1. Download the Jumbo app.
  2. Complete the onboarding in Jumbo.
  3. Scroll down and tap the My Vault.
  4. You will see a prompt asking you to connect Google Drive to access your 2FA codes.
  5. Connect the same Google Drive account that you used when you first setup 2FA.
  6. Your 2FA code generators should appear.

Due to accounts' security settings surrounding disabling 2FA, you will have to do this by logging into your respective accounts directly. The following steps are through desktop.

NOTE: Deleting the app or manually hiding your 2FA code generators in your Vault will NOT disable 2FA automatically for your accounts.

To turn off 2FA on LinkedIn:

  1. Log into LinkedIn.
  2. Click the Me profile icon at the top of your LinkedIn homepage.
  3. Select Settings & Privacy from the dropdown.
  4. Select Sign in & security in the left sidebar.
  5. Click the Two-step Verification section.
  6. Select Turn off, and confirm your choice by entering your password.

To turn off 2FA on Google:

  1. Log into Google.
  2. Go to your account settings.
  3. Select Security in the left sidebar.
  4. Under the Signing in to Google section, select 2-Step Verification. You may need to sign in.
  5. Select Turn Off.
  6. A pop-up window will appear to confirm that you want to turn off 2-Step Verification. Select Turn off.

To turn off 2FA on Twitter:

  1. Log into Twitter.
  2. Click More in the left sidebar.
  3. Select Settings and privacy.
  4. Select Security and account access.
  5. Select Security.
  6. Select Two-factor authentication.
  7. Uncheck the box next to Authentication app.

To turn off 2FA on Amazon:

  1. Log into Amazon.
  2. Click Accounts & Lists under your name in the top menu.
  3. Select Login & security. You may need to sign in.
  4. Select Edit next to Two-Step Verification (2SV) Settings.
  5. Click the Disable button, and confirm your choice in the pop-up window that appears.

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